Mari Marketing

Appeal Services

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Frequently Asked Questions

Below are a list of frequently asked questions I have received as a service provider. Please be sure to contact me directly should you have any additional questions about me or my services as I would be happy to answer them for you.

What will you do to reinstate my Amazon, eBay / Walmart Seller Account?

I will write you a winning Amazon, eBay /  Walmart plan of action/appeal letter which will get you back selling on Amazon, eBay / Walmart or your product listing reinstated within as little as 24 hours. I will also consult you and contact Amazon on your behalf until the case has been 100 percent settled. I offer full case management which is something that my competitors do not.  

How do I appeal my suspended Amazon, eBay / Walmart Seller Account?

The first thing you need to do is to write your Amazon, eBay / Walmart plan of action. Once you are ready to submit it, you can submit the appeal in Seller Central (Notifications Section) by attaching your appeal in the relevant sections and clicking the “Appeal” button. You can also submit your appeal by email. The email address will depend upon which department sent you the suspension notification.

How long does Amazon, eBay / Walmart suspend your Seller Account?

Amazon, eBay / Walmart suspensions usually last a few days if the appeal and action plan addresses their concerns. Suspensions can often last longer if there have been previous issues with the account (i.e., multiple suspensions for the same reason or different departments are involved such as Amazon payments).

How long does Amazon, eBay / Walmart Seller Performance take to complete a review?

A review can take anywhere from a few days up to 30 days depending on the exact nature of the case, and the Seller will be notified of the outcome by email via their seller performance notifications. 

What if Amazon, eBay / Walmart request more information?

Amazon, eBay / Walmart can request additional information and it is a perfectly normal part of the process. Any information requested would be thoroughly reviewed by me, and I would instruct you what to provide me in order to get Amazon, eBay / Walmart the correct documentation as soon as possible.

How long does Amazon, eBay / Walmart take to respond to Appeals and action plans?

Amazon, eBay / Walmart usually respond to appeals within 24-48 hours; however, it does depend on the time of year and the type of suspension you have received. I will of course let you know my opinion concerning the time-frame based off of my experience and let you know accordingly.

Can you help reinstate Amazon buyer accounts?

Yes. I do assist Amazon buyers that have had their Amazon buyer account suspended; however, these kind of cases are often very complicated, and I will only take the case after a very detailed examination of the issue and a full discussion with you concerning the potential outcomes.

Can you help me if I have already submitted an appeal and it has been denied?

Of course, however, it is is much easier to get you reinstated if you have not already started the appeal process or used another service provider that frankly did not know what they were doing. In any event, I can certainly take over your appeal once you have started. I will advise you accordingly once I take the case on what to do and what not to do.

What is your current success rate?
My current success rate at the moment 100% and is based on the clients that I have provided a money-back guarantee to only. I will always give each client the bottom line and tell them their chances of success up front as it is not worth wasting my time or the clients (you) by making false promises. Transparency & honesty are my number one goals as a service provider. Unfortunately, I cannot say the same with many competitors out there, so word to the wise – DO YOUR HOMEWORK regarding who you will use as your reinstatement partner should you choose not go with me.  

How many Amazon, eBay / Walmart sellers have you helped get reinstated?

I have personally helped over 350+ Amazon sellers within the past six years reinstate their product listings and/or Amazon, eBay / Walmart seller accounts. 

Which market place can you help with?

I can help with all Amazon, eBay / Walmart marketplaces. It does not matter where you are located or what seller region you are in as I assist sellers throughout the world.

How long will it take to get my Amazon, eBay / Walmart appeal letter and plan of action?

I will send you the plan of action within one to seven days as this is fairly reasonable and typical. Moreover, a lot of things can also influence when you receive the plan of action such as information that I may need from you, so it can vary from client to client; however, I will always strive to get you the plan within a reasonable time frame. I would also like to add that a lot of competitors out there promise these quick (24) hour plans of action. In my experience you get an inadequate plan that does nothing but get rejected, so I would rather take an extra day or so to give you the best possible plan verses rushing it through to simply get rejected by Amazon. Sometimes patience pays off! 

How long does it take to get my Amazon, eBay / Walmart Seller Account reinstated?

It can take a few hours, days or weeks. My quickest reinstatement was (45) minutes; however, I have had some customers where it has taken over four weeks to several months even. In any event, I will be with you every step of the way, and I will not leave you until the case has been reinstated. 

What if my suspension was years ago? Can I still get my account back on Amazon?

It all depends on how long it has been since your last email with Amazon.  I have helped lots of clients who have decided to have another appeal 12+ months since their last attempt. These suspensions will take longer than the average 3 days to get reinstated, so be prepared for this.

Are there any circumstances when you can’t help with an Amazon, eBay / Walmart suspension?

I am able to help clients in the majority of cases. The suspensions that I would simply outright decline to work on are cases where there is blatant fraud or money laundering on the account. 

How much do you charge for a unique Amazon appeal letter and action plan?

The prices for a plan of action start at the £299 introductory rate advertised on my homepage and can range up to £899.00 depending on the case for a full action plan which will address all the concerns raised in your communication from Amazon, eBay / Walmart. Each case is different, and I will do my best to work within your budget; however, it really does depend on the exact issues you are facing, so the prices can and do vary depending on the exact case.

No matter the final price we agree on, all plans come with unlimited revisions and full case support until I obtain the desired result for you which is getting your account reinstated or product listing reactivated as best as possible. 

How do I pay? 

I use WISE which is a 100% safe and secure way of transferring money and the least expensive. WISE accepts a variety of payment methods (e.g., bank transfer, credit cards, et-cetera). I also use PayPal and Stripe which is universally recognized and also a 100% safe and secure way of sending money; however, both PayPal and Stripe are not my preferred choices as their fees are extraordinarily high, so WISE is typically the best option for all involved. FYI – PayPal comes with a 2.5% conversion fee added onto each transaction and Stripe comes with a 5% payment processing fee added onto each transaction unfortunately. I will discuss this with you as well, and we will come to a solution that will work for all involved. You will also receive a contract from me outlining the services in detail and an invoice for your tax purposes. 

What is your money-back guarantee policy?

I generously offer a money-back guarantee for listing and performance related account appeals if the account is not reinstated and all the contractual stipulations have been fully met. All the details will be outlined in the contract that we can review together before using my services. Please be advised that the money-back guarantee is provided to each client on a case-by-case basis and will be discussed with you prior to using my services. Money-Back guarantees do not come with every case that I do, and I will of course advise you accordingly regarding this prior to using my services should you have any questions about it.   

Will you refund my fee if the appeal fails?

See Above. 

What other services do you offer?

I offer a bevy of other services that go hand-and-hand with all things e-commerce including:

1. Full Amazon Wholesale and Private Label Management
2. Amazon Trainings and Consultations
3. Full Digital Marketing Services
4. LLC Formations
5. Cyprus Relocation Services

Contact me for details should you have any questions or visit the page by going onto my service section and clicking on the appropriate page.

What are Amazon’s Selling Policies?

Amazons selling policies can be found here

Please contact me today if you have any additional questions or concerns. I am here to help, and I am looking forward to hearing from you!